Customer Success Services

Available 24/7/365

Emergency Troubleshooting Service

If you are having an outage right now, we can help. Call 844-767-4476 for immediate expert assistance.

If your IT infrastructure is experiencing a serious outage, degradation of service or an unpredictable anomaly that is disrupting the level of service required by the business, the application, and/or the customer(s)—Emergency Troubleshooting Service is your solution.

Our team will respond immediately to the situation by working with you to assess the situation, provide the necessary equipment, and deliver the expert staff and tools required to discover the issues that are affecting your service delivery levels.

Critical Infrastructure Audit (CIA)

The CIA is a comprehensive services engagement designed to measure the health, utilization and performance of the end-to-end virtualized host and SAN or NAS environment. We perform a 1-2 week non-disruptive, agentless data collection, and analyze the results, to make recommendations to improve the performance and availability of your legacy environment BEFORE you migrate or consolidate your data. The cost of this service is returned many-fold by identifying areas to optimize your existing assets and right-size future deployments.

The CIA service includes delivery of best practices, baseline reporting, advanced analysis and alert investigation. In many cases, this service is delivered in direct support of large scale migration and consolidation projects. This service can be delivered as a stand-alone solution that is inclusive of a dedicated, targeted deployment of the VirtualWisdom Platform, or as auxiliary services in a currently installed account. It is applicable to both physical and highly virtualized or private cloud infrastructures.

VI Managed Services (VIMS)

The Virtual Instruments Managed Services program is an outcome-based service that enables IT managers to achieve maximum financial benefits from the optimization of infrastructure resources, while improving availability and application performance.

The VIMS program is delivered via a dedicated and exceptionally skilled team of Virtual Instruments Infrastructure Performance Analysts providing expert answers while augmenting the knowledge of your existing staff.

VIMS features

  • A monthly Health, Utilization and Performance Report that tracks progress against KPIs
  • Proactive notification management to detect deviations from health, utilization and performance thresholds
  • Urgent Incident Response sessions to assist you with expert troubleshooting advice when you need it the most

QuickStart Installation
and Best Practices

New to Virtual Instruments? Let our experts help you get started. We will install and configure the platform, then help your team ramp up with training classes to introduce, expand and enhance the user experience with the platform.

PROWisdom

The Virtual Instruments PROWisdom program offers customers focused workshops and services to help independently manage your infrastructure using VirtualWisdom. As the logical extension to basic product use training received from QuickStart, customers receive workshops based on VirtualWisdom use case and IT roles. Tailored to your objectives, it features a baseline PROWisdom report (Health, Utilization, and Performance), configuration of alarms and reports, and advanced training to support full operationalization, including a runbook. PROWisdom speeds time-to-value of new VirtualWisdom deployments and helps bring industry best practices to your extended IT team.

LDX Labs Performance Testing and Validation

Let LDX Labs do the work for you!

LDX Labs – a division of Virtual Instruments – is the most comprehensive storage performance validation & testing service provider in the industry for both end-users and storage vendors. Using our world class in-house testing lab or your own testing facility, we provide a variety of professional services including product benchmarking, performance profiling, workload modeling, and vendor-agnostic proofs of concept (POCs).

No Lab? No Resources? No problem!

We get it. You are a busy storage professional. LDX Labs was created to make your life easier. Hire us for any storage performance testing or evaluation project and become the hero of your data center with the end results. We are vendor-agnostic and ensure all vendors are evaluated in a 100% consistent “apples to apples“ approach.

Capacity Profiling

The Virtual Instruments Customer Success Capacity Profiling Service presents data owners with actionable data to realize substantial savings by deferring future capital expenditures. The Capacity Profiling Service is designed to empower storage administrators with the most effective storage capacity planning approach based on the correlation of actual LUN IO traffic patterns and LUN configured capacity. Let the VI Professional Services team provide you with a clear holistic view of the LUN utilization and optimization opportunities for each of your arrays.