Customer Success Services

Available 24/7/365

SOS Emergency Service

If you are having an outage right now, we can help. Call 844-767-4476 for immediate expert assistance.

If your IT infrastructure is experiencing a serious outage, degradation of service or an unpredictable anomaly that is disrupting the level of service required by the business, the application, and/or the customer(s)—SOS Emergency Service is your solution.

Our team will respond immediately to the situation by working with you to assess the situation, provide the necessary equipment, and deliver the expert staff and tools required to discover the issues that are affecting your service delivery levels.

Infrastructure Performance Assessment (IPA)

The IPA is a comprehensive services engagement designed to measure the health, utilization and performance of the end-to-end virtualized host and SAN or NAS environment. We perform a 1-2 week non-disruptive, agentless data collection, and analyze the results, to make recommendations to improve the performance and availability of your legacy environment BEFORE you migrate or consolidate your data. The cost of this service is returned many-fold by identifying areas to optimize your existing assets and right-size future deployments.

The IPA service includes delivery of best practices, baseline reporting, advanced analysis and alert investigation. In many cases, this service is delivered in direct support of large scale migration and consolidation projects. This service can be delivered as a stand-alone solution that is inclusive of a dedicated, targeted deployment of the VirtualWisdom Platform, or as auxiliary services in a currently installed account. It is applicable to both physical and highly virtualized or private cloud infrastructures.

VI Managed Services (VIMS)

The Virtual Instruments Managed Services program is an outcome-based service that enables IT managers to achieve maximum financial benefits from the optimization of infrastructure resources, while improving availability and application performance.

The VIMS program is delivered via a dedicated and exceptionally skilled team of Virtual Instruments Infrastructure Performance Analysts providing expert answers while augmenting the knowledge of your existing staff.

VIMS features

  • A monthly Health, Utilization and Performance Report that tracks progress against KPIs
  • Proactive notification management to detect deviations from health, utilization and performance thresholds
  • Urgent Incident Response sessions to assist you with expert troubleshooting advice when you need it the most

Silver Deployment

VI experts configure your solution, ensure complete discovery and verify data collection, and train your staff in IPM concepts and basic product use.

Gold Deployment

VI experts install and configure your solution, then assist you in setting up and training your staff to use your solution to proactively manage your end-to-end infrastructure.

Platinum Deployment

Our most comprehensive VirtualWisdom installation, configuration and training package. VI experts install and configure your solution then perform a baseline assessment and 3 months of follow-up assistance to steer you towards Infrastructure & Operations maturity.

Storage Performance Testing and Validation

The most comprehensive storage performance validation and testing service provider in the industry, for both enterprise users and storage vendors.

We provide a variety of professional services, including product benchmarking, performance profiling, workload modeling, and vendor-agnostic proofs of concept (POCs).

 

Capacity Profiling

The Virtual Instruments Customer Success Capacity Profiling Service presents data owners with actionable data to realize substantial savings by deferring future capital expenditures. The Capacity Profiling Service is designed to empower storage administrators with the most effective storage capacity planning approach based on the correlation of actual LUN IO traffic patterns and LUN configured capacity. Let the VI Professional Services team provide you with a clear holistic view of the LUN utilization and optimization opportunities for each of your arrays.

Training

Virtual Instruments University provides customers and partners with online and live training options designed to help them increase their knowledge and skills in using the Virtual Instruments platform to improve application availability and performance while optimizing infrastructure costs.

Learning options include training in using the Virtual Instruments products and solutions as well as domain knowledge covering industry standards and best practices for storage and virtualization.