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CGH Medical Center Leverages Virtual Instruments to Accurately Inform Executive, Board of Director IT Decisions

Deploying infrastructure performance management (IPM) gives CGH answers it needs to guarantee performance, availability while optimizing cost

SAN JOSE, Calif.–(BUSINESS WIRE)–Virtual Instruments, the leader in infrastructure performance management (IPM) for diverse computing environments, today announced that CGH Medical Center, a progressive acute care facility, has deployed the VirtualWisdom4 IPM platform to guarantee performance and availability of its complex IT infrastructure. The platform provides Illinois-based CGH Medical Center with 360-degree end-to-end visibility of its virtualized data center infrastructure to keep the hospital’s critical systems running 24/7 in support of its patient care initiatives.

CGH employs more than 1,400 people, including 140 physicians across 35 areas of medicine. It relies on a diverse application portfolio that includes electronic medical records, billing, lab, radiology and several other mission-critical systems. These interdependent systems must operate together without fail for CGH to deliver on its mission to provide excellent patient care through outstanding skill and heartfelt passion. By understanding the application workload-to-infrastructure alignment, CGH is able to make better decisions, from the IT operator to the chairman of the board.

Randy Davis, chief information officer (CIO) and vice president of support services at CGH Medical Center, said, “I don’t understand how any IT environment can function without a solution like VirtualWisdom. We have a maze of connectivity – highly virtualized across all tiers – that inherently makes it difficult to see what’s going on. VirtualWisdom gives us the answers to diagnose problems, drive utilization and satisfy the requirements of both our users and our board.”

Before integrating IPM, CGH’s IT team had challenges not uncommon to many throughout IT—continually ensuring optimal performance and availability in its highly virtualized environment and identifying root causes of latency issues and intermittent performance degradations. Within an hour of having VirtualWisdom4 running, CGH was able to look into its environment and monitor its end-to-end infrastructure, enabling the organization to proactively determine what, how, when and where emergent problems that impact performance were occurring. Once the platform was deployed, the team continued to benefit from the accurate, unbiased answers it received. This empowered the team to have more informed and collaborative dialogues internally and externally with CGH’s vendor ecosystem.

VirtualWisdom4 gives users unprecedented visibility into IT infrastructure to foster the kind of end-to-end understanding of IT operations required in today’s highly virtualized landscape. Proactive monitoring of critical workloads minimizes inefficiency and helps administrators save time, money and resources. Performance management and cost optimization are vital components of healthcare IT, and VirtualWisdom helps organizations, such as CGH Medical Center, achieve both.

“Given the healthcare industry’s ongoing reliance on IT to enable meaningful outcomes, now more than ever, providers like CGH must optimize their IT infrastructures to guarantee availability and performance while also managing and accurately forecasting spend,” said John Gentry, vice president of marketing and alliances at Virtual Instruments. “Like many other companies, hospitals depend on virtualization, specialized services and interdependent systems to deliver excellent quality of service. Anything that impacts performance or availability is unacceptable. And in healthcare organizations, unacceptable may be life-impacting. VirtualWisdom enables the CGH IT team to deliver optimal performance so the hospital can ensure meaningful outcomes.”

Click to learn how CGH Medical Center uses Virtual Instruments for IT performance monitoring and availability management.

About Virtual Instruments

Virtual Instruments is the leader in infrastructure performance management, delivering solutions that help customers ensure their applications and infrastructure perform better together. The VirtualWisdom platform provides comprehensive visibility into the performance, health and utilization of the IT infrastructure, empowering customers to guarantee the performance of their mission-critical applications across physical, virtual and cloud computing environments. With Virtual Instruments’ solutions, customers can stop reactive troubleshooting, start managing performance and achieve cost optimization. The company was founded in June 2008 with headquarters in San Jose, Calif. and sales and engineering offices throughout the U.S., Europe, the Middle East, Asia and Asia Pacific. Virtual Instruments can be found online at

About CGH Medical Center

CGH Medical Center is a progressive acute care facility located in the Rock River Valley region of Northern Illinois. Since opening in 1909, CGH has consistently received high ratings for delivering quality care to our community, positive public awareness, safety, and high patient satisfaction. CGH is committed to the health and wellness of our community, and to providing leadership in the healthcare field. This includes public education and free to low-cost early detection activities. A major expansion was completed in 2008, which produced a new suite of surgical rooms, a new Obstetrics Department and Birthing Center, a new Critical Care Unit, and a new Digestive Health Center. In the spring of 2015, CGH opened a second Cardiac Cathertization Lab, and a new state-of-the-art Emergency Department with technologies focused on enhancing the patient experience and better serving our community’s changing healthcare needs. The new ER features 26 private treatment rooms, six easy care areas, two new trauma rooms, secured access, and streamlined registration.