Solutions for Level 3 Support Engineer
IT Vendor Level 3 Support Engineer
Virtual Instruments is your Level 4 Solution; We Can Help you Solve Your Customer’s Toughest SAN Problems
Virtual Instruments, the leader in SAN monitoring and performance optimization offers our SOS-4-SANs emergency Fibre Channel SAN troubleshooting and optimization service for Level 3 escalation engineers who simply aren’t getting the data they need to solve the toughest problems.
If your customer has a critical SAN problem, we can find the root-cause and work with you to resolve the problem quickly. We will work initially with you over the phone to scope the effort at no charge and, if mutually agreed, quickly come out to the end-user site to install our probes to help immediately isolate the root cause. Fees are typically on a daily or weekly basis. Virtual Instruments has deep expertise in finding and resolving SAN issues, having worked with dozens of Global 1000 companies to put the “fires” out within their SAN. We work with all Fibre Channel SAN components, including those from leading Fibre Channel vendors EMC, Hitachi Data Systems, IBM, HP, 3PAR, Dell, Sun, Brocade, Cisco, Qlogic, and Emulex.
If your customer is having critical SAN problems and you’re looking for “level 4” help, then please fill out the short online request form and a qualified VI technical representative will call you back as soon as possible – usually within an hour during US or European business hours.
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