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SOS-4-SANS - An Emergency Troubleshooting Service

SOS-4-SANs - The 911 for Your SAN

For large enterprises running Fibre Channel based SANs whose current vendors are unable to quickly resolve a critical problem, Virtual Instruments offers the world’s first SOS-4-SANs Emergency Troubleshooting and Performance Optimization Service.

The SOS‑4‑SANs service is designed for large enterprises running mission-critical applications who are struggling with SAN performance or availability issues. The SOS‑4‑SANs service relies on the award-winning Virtual Instruments VirtualWisdom® virtual infrastructure optimization product, which are comprised of hardware and software probes that provide cross-domain monitoring, measurement, and analysis of the physical and virtual infrastructure. 

The SOS‑4‑SANs Service:

  • Can be typically be deployed within 24 hours
  • Reduces troubleshooting from weeks and months, to hours and days
  • Is heterogeneous; works equally well with all vendors in a Fibre Channel infrastructure
  • Is implemented by trained SAN optimization experts around the world
  • Can be used to proactively prevent future problems
  • Is proven at dozens of Global 2000 enterprises

 

If you or your end-user customer has a critical SAN problem, we can find the root-cause and work with you to resolve the problem in the most efficient manner.  We will work with you over the phone to scope the effort and, if mutually agreed, quickly come out to your site to install our probes to help immediately isolate the root cause.

Virtual Instruments is unique in our ability to quickly identify and resolve FC SAN problems, to get your applications back up and running at optimal efficiency. We have deep expertise in finding and resolving SAN issues, having worked with dozens of Global 2000 companies to put the “fires” out within their SAN. We work with all Fibre Channel SAN components, including those from leading Fibre Channel vendors EMC, Hitachi Data Systems, IBM, HP, 3PAR, Dell, Sun, Brocade, Cisco, QLogic, and Emulex. 

If you are having critical SAN problems and want immediate progress on fixing them, please contact us immediately. A qualified VI technical representative will call you back within an hour.

Additional Resources:

Service Datasheets

  • SOS-4-SANs Emergency SAN Troubleshooting | The Virtual Instruments SOS-4-SANs Service is designed to offer immediate expert assistance to end-users, integrators, and SAN component vendors who require deep expertise in troubleshooting SAN problems. By utilizing the VirtualWisdom® and SANInsight™ monitoring and analysis products, Virtual Instruments is unique in its ability to identify and resolve Fibre Channel (FC) SAN emergencies to bring mission-critical applications rapidly back to optimal performance.

  • SAN Healthcheck and Scan Service | By looking deep into the SAN infrastructure physical layer, Virtual Instruments’ SAN HealthCheck and Performance Scan Service, can quickly identify performance and behavior anomalies and trouble spots on any SAN. The service scans all levels of connectivity to identify potential communication issues on the Fibre Channel network and points out potential issues that are on the verge of or have exceeded the “Fibre Channel rules of thumb” SAN infrastructure behavior. A comprehensive report of analysis and findings is provided at the conclusion of the service. The customer ma then choose to request additional services to provide detailed capacity planning or to assist in the resolution of issues found during the SAN HealthCheck and Performance Scan Service.

  • Virtual Infrastructure Healthcheck and Scan | The Virtual Infrastructure HealthCheck and Performance Scan Service is designed for customers who have deployed virtualized infrastructure and need visibility into how the SAN I/O infrastructure affects the performance of applications deployed on VMs.

  • Virtual Infrastructure Optimization and Best Practices | The Virtual Infrastructure Optimiza tion and Best Practices Service is designed for customers who are planning virtualized infrastructure and need the tools and informa tion to assess the current environment and to plan for and optimize their virtualized environment.

  • QuickStart Services for VirtualWisdom | VirtualWisdom QuickStart Services are designed to jumpstart the deployment of Virtual Instruments’ VirtualWisdom software and associated SANInsight™ hardware products such as Traffic Access Points (TAPs), SAN Monitoring Probes (SAN Performance Probe), Rovers, and Protocol Analyzers. These services combine on-site training and deployment services to help ensure a successful initial VirtualWisdom deployment.

  • Expert Services | Virtual Instruments’ Expert Services provide ongoing, post-installation services designed to ensure that customers maximize the value of their VirtualWisdom implementations. These services provide custom assistance; both remote and onsite, to ensure IT staff are realizing the value of the VirtualWisdom solution, that it is tailored to their operational needs and driving business impact.

  • Maintenance and Support Services | The Virtual Instruments support team is dedicated to providing all of our customers with the enterprise class services and support required to manage and maintain their Virtual Instruments monitoring solution for mission-critical SAN infrastructures. Our support services provide customers with easy and reliable 24/7 access to our support center, online resources and corrective maintenance services.