ServicesSOS-4-IPM Emergency Service

SOS-4-IPM - The 911 for Your Infrastructure

For large enterprises running Fibre Channel based SANs whose current vendors are unable to quickly resolve a critical problem, Virtual Instruments offers the world’s first SOS-4-IPM Emergency Troubleshooting and Performance Optimization Service.

The SOS‑4‑IPM service is designed for large enterprises running mission-critical applications who are struggling with SAN performance or availability issues. The SOS‑4‑IPM service relies on the award-winning Virtual Instruments VirtualWisdom virtual infrastructure optimization product, which are comprised of hardware and software probes that provide cross-domain monitoring, measurement, and analysis of the physical and virtual infrastructure.

The SOS‑4‑IPM Service:

  • Can be typically be deployed within 24 hours

  • Reduces troubleshooting from weeks and months, to hours and days

  • Is heterogeneous; works equally well with all vendors in a Fibre Channel infrastructure

  • Is implemented by trained SAN optimization experts around the world

  • Can be used to proactively prevent future problems

  • Is proven at dozens of Global 2000 enterprises

If you or your end-user customer has a critical SAN problem, we can find the root-cause and work with you to resolve the problem in the most efficient manner. We will work with you over the phone to scope the effort and, if mutually agreed, quickly come out to your site to install our probes to help immediately isolate the root cause.

Virtual Instruments is unique in our ability to quickly identify and resolve FC SAN problems, to get your applications back up and running at optimal efficiency. We have deep expertise in finding and resolving SAN issues, having worked with dozens of Global 2000 companies to put the "fires" out within their SAN. We work with all Fibre Channel SAN components, including those from leading Fibre Channel vendors EMC, Hitachi Data Systems, IBM, HP, 3PAR, Dell, Sun, Brocade, Cisco, QLogic, and Emulex.

If you are having critical SAN problems and want immediate progress on fixing them, please contact us immediately. A qualified VI technical representative will call you back within an hour.