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Expert Services

Enterprise Class Support Services to Keep Your Systems Performing

Expert Services are available to provide ongoing, post-installation services designed to ensure that customers maximize the value out of their VirtualWisdom® implementations.

This service provides regular sessions, both remote and onsite, to ensure customers are able to keep the monitoring solution tailored to their operational needs. 

With a shortage of resources and rapidly changing environments, customers can be hard-pressed to get out of the reactive, troubleshooting mode and become proactive SAN managers.  A recent study reported that the average SAN administrator spends over 400 hours per year troubleshooting problems. 

Expert Services provide the expertise and assistance to enable your staff to get ahead of the curve and replace troubleshooting work with value-added work.

Download the Expert Services datasheet for more information.

Service Datasheets

  • SOS-4-SANs Emergency SAN Troubleshooting | The Virtual Instruments SOS-4-SANs Service is designed to offer immediate expert assistance to end-users, integrators, and SAN component vendors who require deep expertise in troubleshooting SAN problems. By utilizing the VirtualWisdom® and SANInsight™ monitoring and analysis products, Virtual Instruments is unique in its ability to identify and resolve Fibre Channel (FC) SAN emergencies to bring mission-critical applications rapidly back to optimal performance.

  • SAN Healthcheck and Scan Service | By looking deep into the SAN infrastructure physical layer, Virtual Instruments’ SAN HealthCheck and Performance Scan Service, can quickly identify performance and behavior anomalies and trouble spots on any SAN. The service scans all levels of connectivity to identify potential communication issues on the Fibre Channel network and points out potential issues that are on the verge of or have exceeded the “Fibre Channel rules of thumb” SAN infrastructure behavior. A comprehensive report of analysis and findings is provided at the conclusion of the service. The customer ma then choose to request additional services to provide detailed capacity planning or to assist in the resolution of issues found during the SAN HealthCheck and Performance Scan Service.

  • Virtual Infrastructure Healthcheck and Scan | The Virtual Infrastructure HealthCheck and Performance Scan Service is designed for customers who have deployed virtualized infrastructure and need visibility into how the SAN I/O infrastructure affects the performance of applications deployed on VMs.

  • Virtual Infrastructure Optimization and Best Practices | The Virtual Infrastructure Optimiza tion and Best Practices Service is designed for customers who are planning virtualized infrastructure and need the tools and informa tion to assess the current environment and to plan for and optimize their virtualized environment.

  • QuickStart Services for VirtualWisdom | VirtualWisdom QuickStart Services are designed to jumpstart the deployment of Virtual Instruments’ VirtualWisdom software and associated SANInsight™ hardware products such as Traffic Access Points (TAPs), SAN Monitoring Probes (SAN Performance Probe), Rovers, and Protocol Analyzers. These services combine on-site training and deployment services to help ensure a successful initial VirtualWisdom deployment.

  • Expert Services | Virtual Instruments’ Expert Services provide ongoing, post-installation services designed to ensure that customers maximize the value of their VirtualWisdom implementations. These services provide custom assistance; both remote and onsite, to ensure IT staff are realizing the value of the VirtualWisdom solution, that it is tailored to their operational needs and driving business impact.

  • Maintenance and Support Services | The Virtual Instruments support team is dedicated to providing all of our customers with the enterprise class services and support required to manage and maintain their Virtual Instruments monitoring solution for mission-critical SAN infrastructures. Our support services provide customers with easy and reliable 24/7 access to our support center, online resources and corrective maintenance services.