The role of IT teams is rapidly evolving, and now more than ever, IT agility is nearly synonymous with business agility. At the same time, the continued growth and adoption of cloud, the ever-increasing drive for virtualization and the looming potential of “software defined” is pushing IT systems into new realms of complexity-and RISK. This is all happening at a time when it’s becoming commonly acknowledged that IT infrastructures in many ways are “the business”- and that the interdependent teams responsible for delivering flawless end-user and customer experiences are also playing the role of strategic advisor.
This shift positions IT leaders to influence both the direction of the business and technology integration. Unfortunately, there are still obstacles that prevent IT departments from assuming this leadership role-with the impact of performance issues leading the pack.